IMPORTANT NOTICE: These Terms of Service apply only to “remote support services,” which means HiRes Solutions performs technology services for you over the telephone and/or via the Internet.

Terms and Conditions

REMOTE SERVICES

(a) General Services: HiRes Solutions will attempt to diagnosis your technology problem, and then provide you with a technology solution over the telephone and/or via the Internet. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond HiRes Solutionss control.

(b) Remote Support Services: Remote support services may be offered to you over the telephone or via the Internet if, you have a working cable or DSL high speed Internet connection, and your operating system is Microsoft Windows based versions: Windows XP or newer. If you elect to receive remote support, then HiRes Solutions remotely logs on through your high-speed Internet connection to view your computers desktop and files. HiRes Solutions will contact you to keep you fully briefed on the repair. Contact may be by phone and/or email. Remote support may involve the installation of software on your computer that will allow HiRes Solutions to provide the remote support services. By electing to receive remote support, you agree to allow HiRes Solutions to use whatever tools deemed necessary to repair your computer, including remote access. Certain tools used during the service process may be left on your computer to assist you in keeping your computer secure and error free. These tools are free, but are not created by HiRes Solutions. HiRes Solutions assumes no responsibility for any issues or problems caused by the continued use of these 3^rd party software tools. All license agreements and privacy policies are administered by these 3^rd parties and are not HiRes Solutions responsibility.

 (c) Your Responsibility: You understand and agree that prior to contacting or allowing HiRes Solutions to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that HiRes Solutions and/or its third-party service provider shall not be responsible under any circumstance for any loss or corruption of data and/or software.

(d) Estimates: HiRes Solutions will provide a professional estimate in advance whenever feasible and requested; However due to the nature of computer and I.T. services, there are infinite possibilities for unforeseen problems and obstacles which may require additional labor time to resolve or in other unforeseen circumstances. Additional work requests or changes in procedures may also increase labor time. The Client is ultimately responsible for all billable time during onsite and/or online remote support services requested.

SERVICE LIMITATIONS; LIABILITY

(a) LIMITATIONS TO SERVICE: HiRes Solutions RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED REMOTE SERVICES AND INSTEAD REFUND YOUR PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY HiRes Solutions.

(b) FORCE MAJEURE: If HiRes Solutions's ability to render remote services is impaired by you or circumstances beyond the control of HiRes Solutions, HiRes Solutions may choose not to provide or to discontinue remote services.

(c) LIMITATION OF LIABILITY: To the extent permitted by law, you agree that HiRes Solutions’s total liability for damages related to its remote services is limited to the total amount you pay for the remote services, and you release HiRes Solutions from liability for any indirect, incidental, special, or consequential damages. HiRes Solutions IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.

(d) HiRes Solutions reserves the right to limit the number of issues addressed in any one fixed cost support session. This service is designed to help with reasonably specific single issues on a per session basis. Extra charges may apply if more than one issues is to be addressed in one session. A session constitutes one online form submission or phone call to initiate support. Any extra charges will be agreed to before proceeding with additional services.

ADDITIONAL EXPENSES

In cases where software or services may be purchased on behalf of the customer and with the customer’s prior consent, charges for said software will be billed to the customer.

TANGIBLE PRODUCTS:

All products will be billed at quoted prices. HiRes Solutions is not responsible for product warranties. All product warranties must be handled directly with the manufacturer and are subject to the manufacturer’s terms and conditions.

PRIVACY POLICY

For information about the collection and use of your information, please refer to HiRes Solutions’s Privacy Policy, which is available at www.hiressolutions.ca/privacypolicy.htm .

UPDATES TO TOS

We reserve the right to periodically update this agreement. The latest copy of the agreement will be available on our website www.hiressolutions.ca/tos.htm. By continuing to use the Website and/or HiRes Solutions's services you acknowledge agreement to such

SERVICE WARRANTY

If you are not satisfied with remote services received from HiRes Solutions, please call 905-259-1212 for resolution. We warrant our remote services for 5 days following the date you received remote service; however, for repairs necessitated by a virus, spyware or bad software the service warranty is valid only if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or promptly thereafter (i.e., before you connect again to the Internet). If there is a problem with the service provided by HiRes Solutions and if you notify us within the warranty period, we will work to remedy your problem quickly and at no additional cost.